The problem at the VA isnt that wait time was being measured, its that the VA leadership at all levels is focused more on protecting the bureaucracy than on serving its customers, because it has no competition to get it focused on customer service.
For the original version including any supplementary images or video, visit http://hotair.com/archives/2014/06/28/wh-report-blames-corrosive-culture-bad-leadership-at-va-for-deadly-corruption/
WH report blames “corrosive culture,” bad leadership at VA for deadly corruption « Hot Air
The VA health system is the nation’s largest, with more than 1,700 sites serving 8.76 million people annually.
For the original version including any supplementary images or video, visit http://www.cnn.com/2014/06/27/politics/va-report-white-house/index.html